Frequently Asked Questions
Some of the things we answer most often
Payments
How am I paid and when?
Your money will be paid into your bank on the payday that has been agreed with the company that you are working for, provided that you have provided us with all details at least 4 working days before your first due pay. You will be paid by direct bank transfer - either BACS or Faster Payment. We do not issue cash or cheque payments. Your pay can reach your bank at any time during pay day. This may not be first thing in the morning – it can be anytime up to 5pm and times may vary each week.
I haven’t received a payment
If you believe you have an outstanding payment due; missing hours; or an incorrect pay rate you will need to speak to the company who you are contracted to, as we do not have any involvement with operational matters. Payments may also be delayed/missing if you have not completed any forms required to process your details.
Can I change bank accounts?
Yes, but you must let us know of any changes 5 days before pay-day. Please contact us to make a change. We cannot pay to banks outside of the United Kingdom.
Pay Slips
Where Is my payslip?
Pay slips are available online: Our web portal allows you to access all of your pay slips and P60 via computer, tablet or smart phone. To access the portal please click the links in the main menu or from the homepage and register with your personal details. Once you have registered, you’ll be emailed every time a new pay slip is uploaded to the portal for you.
Can I have printed pay slips?
After logging in to the portal, you can download and print your pay slips at any time. For security and environmental reasons, we do not issue printed pay slips. If you require stamped/signed pay slips for official purposes these are chargeable.
What are these amounts on my payslip?
You’ll see gross pay which is the amount earned before deductions - this is a salary or payment for work done. There may also be non-taxable gross depending on circumstances, for example, payment for expenses.
You will also have a number of deductions: Typically, you will have to pay tax and national insurance under the PAYE (Pay As You Earn) system. You may also have additional deductions for pension, court orders or attachment of earning orders, or voluntary deductions. These are summarised on the pay slip and the year to date values also shown. Gross pay minus deductions equals the net pay you’ll receive.
Tax and deductions
Am I on emergency tax (BR tax code)?
A BR code is not “emergency tax”, it’s used when you have 2 or more incomes, to prevent you under-paying tax: If you have a standard tax code on your first job, any others might be BR or D0 if you are a higher-rate taxpayer.
Am I paying too much tax?
We will always act in your best interests to ensure that all your earnings are paid correctly and that the right tax and NI goes to HMRC. We use your personal tax code to calculate what is due under PAYE.
I’m a student, aren’t I exempt from tax?
Sadly no. If your earnings exceed the tax threshold then you must pay tax. If you are only working during term times, its likely your earnings may not exceed your personal allowance. Even if you have some tax deducted during the year (for example because you earn over the weekly threshold in a period) this may be refunded to you in-year via the payroll or can be reclaimed from HMRC.
What is a tax code?
Your tax code tells you how much you can earn before income tax is due, and therefore how much tax needs to be deducted from your pay or pension. Your code may be made up from letters and/or numbers which tell us how to apply the correct amount of tax. When we start paying you, a tax code is issued by HMRC directly to us. We can only change a code if HMRC authorises us to do so.
Anything we missed? Contact us and our friendly staff will be only too happy to help